Refund policy

Welcome to Slava Store India 

We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

Before Shipment

Orders may be cancelled within 12 hours of placing the order by contacting our support team.

After Shipment

Once an order has been shipped, cancellation requests cannot be guaranteed. Customers may initiate a return after delivery if the item qualifies under this policy.

2. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong item.
  • The item arrived damaged or defective.
  • The item is significantly different from the product description.
  • The item is missing parts or accessories.

To qualify for a return:

  • The item must be unused and in its original condition.
  • Original packaging, tags, and accessories must be included.
  • Proof of purchase and clear photos/videos of the issue must be provided.

3. Non-Returnable Items

The following items are not eligible for return unless received damaged or defective:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Intimate apparel and undergarments
  • Items showing signs of use, damage, or alteration by the customer

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email: support@slavastoreindia.com

Please include:

  • Order number
  • Photos or video evidence
  • Description of the issue

We will review your request and provide a replacement or refund where applicable.

5. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged item), return shipping costs will be covered by us.
  • For other approved returns, the customer may be responsible for return shipping charges.

In some cases, we may not require the item to be physically returned before processing a refund.

6. Refund Policy

Once your return request is approved and the returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, the amount may take additional time to appear in your account.

7. Late or Missing Refunds

If you have not received your refund after the stated period:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank.

If you still have not received your refund, contact us at:

support@slavastoreindia.com

8. Exchange Policy

We offer exchanges only for:

  • Damaged products
  • Defective products
  • Incorrect products delivered

Exchange requests must be submitted within 7 days of delivery.

9. Refused Deliveries

If a customer refuses delivery without prior approval from our support team, any applicable shipping, return shipping, and handling charges may be deducted from the refund amount.

10. Dropshipping Notice

As a dropshipping business, some products may be shipped directly from our supplier partners. Delivery times may vary depending on product availability and destination.

In certain situations, refunds or replacements may require verification with our fulfillment partners before approval.

11. Contact Information

For all return, refund, or exchange requests:

Slava Store India
Email: slavastore24@gmail.com
Website: www.slavastore.in