Shipping policy

Welcome to Slava Store India. This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop with us.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During periods of high demand, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Delivery Time

As a dropshipping store, some products may be shipped directly from our supplier and fulfillment partners.

Estimated delivery times:

  • India: 5–6 business days
  • Remote Locations: 10–20 business days

Delivery times are estimates and may vary depending on your location, courier services, customs clearance (if applicable), weather conditions, and other external factors.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.
  • Promotional offers such as free shipping may be available on selected products or orders.

Order Tracking

Once your order is shipped, tracking details will be provided via email or SMS (where available).

Customers can use the provided tracking number to monitor shipment progress.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Customs processing
  • High shipping volumes
  • Supplier or logistics partner delays

Slava Store India is not responsible for delays caused by factors beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect address details may be refunded after deducting shipping and handling costs.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

  1. Check with household members, neighbors, or building management.
  2. Contact the courier service directly.
  3. Contact our support team for assistance.

Slava Store India is not liable for packages lost or stolen after confirmed delivery by the shipping carrier.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the damaged product and packaging.
  • Include your order number.

We will review the claim and provide a replacement or refund where applicable.

Multiple Shipments

Some orders may arrive in separate packages.

This can happen when:

  • Products are sourced from different suppliers.
  • Items are shipped from different warehouses.
  • Certain products become available at different times.

You will not be charged additional shipping fees for split shipments unless clearly stated during checkout.

Customs and Import Duties

Most orders delivered within India will not incur additional customs charges.

For any international shipments, customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.

Contact Us

For shipping-related questions, please contact:

Slava Store India
Email: slavastore24@gmail.com
Website: www.slavastore.in

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (IST)

By placing an order with Slava Store India, you acknowledge and agree to this Shipping Policy.